I am posting this on behalf of my customer.
Using Bitvise Tunnelier (http://www.bitvise.com/tunnelier), she is able to establish an SSH session. She is using password authentication. I did notice that there is ssh-rsa authentication going on as well as MD5 and bubble-babble keys are stored by the Bitvise for future SSH sessions.
When using iTest 4.0, he created a SSH session profile for the same IP address and port number and using "password" authentication. However, she is unable to establish SSH connection. iTest fails to open the connection and ends up with a "timeout" error.
There is no port forwarding or SSH tunelling.