question

erlane avatar image
erlane asked sai_kiran answered

iTestRT hangs when license checkout fails.

I have been having an issue with iTestRT hanging when it is unable to checkout a license. I would expect it to error and exit when this happens, however it just hangs. The following is printed to my screen when this happens: *License Error:* *No socket connection to license server manager.* *Feature: ITESTRUNTIME* *License path: 9039@10.128.8.141:* *FLEXnet Licensing error:-7,10015. System Error: 2 "No such file or directory"* *For further information, refer to the FLEXnet Licensing documentation, available at " www.flexerasoftware.com".* *Exiting since runtime license cannot be checked out.* iTestRT seems to fail at exiting and instead hangs. Has anyone else seen this issue? Is there a work around or option to have iTestRT kill itself with extreme prejudice should it encounter this situation? Edit: Attached two iTestLicenseDebug files.[link text][1][link text][2] [1]: /storage/temp/3579-itestlicensedebug4290268285640069607.log [2]: /storage/temp/3580-itestlicensedebug8031695372917775377.log
iTestinstallation - licensingiTest Runtime (itestrt)
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mabass answered erlane commented
Hi, If iTestRT fails to Checkout the Licenses it will not proceed further after the message "Exiting since runtime license cannot be checked out" is displayed as the execution is stopped. It seems you are using Port No. 9039 on your License Server. If you are using iTest 4.2.x version, please make sure you are mentioning the same in RT command line (--licenseServer 10.128.8.141:9039) Also please share the latest error log (iTestLicenseDebugxxxxxxxxxxxx.log) from the temp directory. Thanks
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erlane avatar image erlane commented ·
Added the requested files, although they don't show anything new.
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sai_kiran avatar image
sai_kiran answered
Hi Eric, I believe this could be a bug, where iTestRT is not returning the prompt after printing the error message(Exiting since runtime license cannot be checked out.) Please report this issue to Support ( support@spirent.com) so that they can get this issue fixed. Thanks!
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