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nkankipati avatar image
nkankipati asked ericnute converted comment to answer

"error occurred while installing the items" when install plugins

While i am installing the plugins for iTest i am facing some errors.. and plugins are not installed. Please refer to the attachments for error messages. iTest installed successfully , but while installing plugins i am getting an error
iTesterror messageplugin
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Screen shot 2012-02-28 at 12.42.56 PM.png (55.5 KiB)
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nkankipati avatar image
nkankipati answered ericnute converted comment to answer

Thanks for the response, issue is resolved.

 

I installed the iTest with root account, and trying to install the plugins with another account and that is the reason i see this issue,

 

later i installed the plugins with same root account and the issue is not seen.

 

This installation is on Linux machine. and these plugins are cisco and fanfare developed plugins for internal automation use.

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VidyaH avatar image VidyaH commented ·

Thanks for updates.

 

Thanks,

Vidya

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VidyaH answered ericnute converted comment to answer

Hi ,

Sorry for delayed response. Could you please confirm the below information ...

 

1. Operating System - If this is Windows 7 OS, then i would recommend you to "Run as an administrator" for iTest.

In order to be able to install from an update site you will have to start iTest with administrative privileges.
To do this,right-click on the iTest shortcut and select Run as Administrator.

 

2. What Plugins are you trying to install ?

 

3. is it through normal install process or from using  update site?

 

Thanks,

Vidya

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