Unable to open iTest 4.0

Question

question

livein asked Oct 7, '10 livein posted Oct 7, '10

Unable to open iTest 4.0

While opening iTest ,suddenly I am getting the following error.

An error has occuered.See the lof file.

C:\Program Files\Fanfare\iTest 4.0\configuration\1286478048468.log.

Please find the attachment.

iTest installation - licensing

1286478048468.log (56.4 KiB)

10 |950

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 1 · 2010-10-07T20:09:29Z

ZhongyuZ answered Oct 7, '10 ZhongyuZ posted Oct 7, '10

Can you provide more details about the installation? Is this a new installation and you launch for the first time? Did you install iTest for single user or all users? Is your system Windows XP? Dose your user account have permission to write to the C:\Program Files folder?

12

10 |950

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

livein commented · Oct 07, 2010 at 10:23 PM

I am using Windows XP2 32 bit.(please refer the attached error log file)

it is locally installed in prev month,I am very new to it.The installer log file too large to attach.I have attached some imp informations.

No up gradation done.

Appreciate your help.

Thanks.

0 ·

install_log.txt (14.1 KiB)

ZhongyuZ livein commented · Oct 07, 2010 at 10:55 PM

From the install log I didn't see any errors. Is this the first time you launch iTest? Do you use the same user account that installs iTest? Can you check whether there is a .eclipse folder in your home directory (C:\Documents and Settings\<user>)?

0 ·

livein ZhongyuZ commented · Oct 07, 2010 at 11:14 PM

Ya same account.Today when I opened I faced this one.

No eclipse installed .

thanks

0 ·

udaya livein commented · Oct 07, 2010 at 11:30 PM

I think you may be missing some eclipse plugin files.

0 ·

livein udaya commented · Oct 08, 2010 at 12:02 AM

Can you say which files are missing and what to do?

0 ·

udaya udaya commented · Oct 08, 2010 at 12:32 AM

As per the error log file you may be "com.fnfr.svt.execution_4.0.0" missing.

It can be found at

"C:\Program Files\Fanfare\iTest 4.0\plugins".

0 ·

livein udaya commented · Oct 08, 2010 at 12:54 AM

Thanks all. Absolutely correct.

That named file is not there.

What to do now? How to recover?

0 ·

livein udaya commented · Oct 08, 2010 at 07:08 PM

Thanks Udaya. I got that folder in my installation folder & made a .jar file of that.

I put the new .jar file in the plugins folder with the same name.

And now iTest opens successfully!!!

0 ·

ZhongyuZ livein commented · Oct 08, 2010 at 12:06 AM

When I asked .eclipse folder, it's a config folder not Eclipse installation. I assume you don't have it. Could you attach the following file? How many sub-folders do you have in this configuration folder?

C:\Program Files\Fanfare\iTest 4.0\configuration\org.eclipse.equinox.simpleconfigurator\bundles.info

0 ·

livein ZhongyuZ commented · Oct 08, 2010 at 12:24 AM

Sorry for the confusion.

Already that bundles INFO file is there.

The configuration folder contains 6 eclipse folders,1 fanfare svt folder,1 .settings folder and 1 configuration file.

0 ·

livein ZhongyuZ commented · Oct 08, 2010 at 05:13 PM

Unable to attach the bundles.info file as the forum not allowing that attaching type

0 ·

livein commented · Oct 07, 2010 at 10:48 PM

More information.

Single user.

Yes user account has permission to C:\Program Files.

Thanks.

0 ·

Answer 2 · 2010-10-07T20:00:24Z

HosoonK answered Oct 7, '10 HosoonK posted Oct 7, '10

Could you get us more information;

What is your platform? Windows/Linux, 32 or 64 bit ?

Is this happened on first launching after iTest 4.0 ?

Have you installed previous iTest version and if you did have the upgrade process had any errors?

Were able to launch iTest 4.0 before or on 2nd launch ?

These information will help us to find out the cause of this issue.

Thanks for reporting this.

10 |950

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

question